Configure Appointment Details

Appointments (Medical Issues/Admin Queries)



CLICK HERE for GP Appointments (Medical issues/Admin queries)


We are asking all patients to complete an online form when requesting a doctor's, nurse practitioner's appointment or have an admin query. This applies to on the day and routine doctor’s appointment requests. All nurse and health care assistant appointments will still need to be booked via the telephone.

The online request form will be available between 8am and 5pm every weekday except Bank Holidays.

The service may be unavailable at times due to high demand or staff training.

You are able to complete this on someone else’s behalf, for instance children or someone you are caring for.

Should you not have access to the internet, you can still call reception on either 01373 830316 or 01373 464731 and a member of the team will be able to fill this form out on your behalf.

All medical issue request forms will be reviewed and assessed by a doctor on the day. You may receive a text, phone call or be invited to come for an appointment at the surgery. Please ensure you keep your phone with you and be aware that phone calls from the surgery may display as ‘No caller ID’.

Admin queries include requesting Fit (sick) Notes, test results & repeat prescriptions or anything else admin related.



Request a Nurse or Health Care Assistant Appointment

Please contact us by telephone;

St Luke's Surgery 01373 830316

Fromefield Surgery 01373 464731

Monday to Friday 8:30am – 1pm and 2pm – 6:30pm

Evening and Saturday Appointments

We offer late weekday and Saturday appointments in collaboration with our Primary Care Network Practices, Mendip Country Practice, Park Medical Practice, Grove Surgery and Oakhill Surgery.


Cancel an Appointment

It is important that you inform the practice if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you persistently fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment and may ultimately be removed from our patient list. 

You can cancel your appointment by:

Telephone - Contact the Reception Team on 01373 830316

Text - If you receive appointment reminders by text, it is possible to cancel your appointment by reply.

Home Visits

Home visits are available for patients who are unable (housebound) to attend the surgery.

To request a home visit call 01373 830316 no later than 1pm so the Doctor/Paramedic can plan their visit.

When requesting a home visit, please tell the Receptionist:

  • The patient’s name 
  • Address to be visited
  • The contact telephone number
  • The nature of the problem

The Doctor/Paramedic may call before coming out to visit to see if there is another way to help with the problem.

Using online systems

Text Message Service

Text Message Service

We have a text message service which allows you to receive confirmation & reminders about your appointments and other notifications such as flu vaccination invitations.

Please remember to update your contact details with us when you change your name, address, telephone numbers or email address.

If you do not wish to use this service, please contact us to confirm that you would like to opt-out.